Adobe’s VP of Public Sector, Mike Levy, discusses where federal agencies are improving user experience in delivering citizen services over the past year by modernizing the digital “front door” or service delivery platforms. “When you think about the modernization of digital — going from pure paper to pure digital content—you’ve seen a lack of trust in government, and that’s spurred a new thought process and investment in better-reaching citizens,” he says. Levy highlights the evolution of government portals, noting that they have undergone substantial transformations. The proliferation of digital content and tools has played a crucial role in this evolution, enabling agencies to reach citizens more effectively than before.

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Threat actors are growing more specialized and sophisticated in their attacks, which requires an increasingly proactive posture from the federal government.

In a new panel discussion, Department of Education CISO Steven Hernandez and Fortinet Federal CTO Felipe Fernandez discuss how automation is helping agencies respond more effectively to cyber threats.

Hernandez noted that cybercriminals now have access to “marketplaces for automated attacks,” driving new defensive tactics to keep pace.

“We have security, orchestration, automation and response, which is really taking the actions in the SOC — our security operations center — and automating them, you know, taking 80% of the load off the human and letting the machine do that work,” he explains. However, he adds that his department continues to work on modulating their defenses “so that we’re constantly evolving [and threats] don’t get through in the first place.”

Fernandez added that with the advancement of AI, even cybercriminals with limited experience have a more accessible entry into cybercrime.

“While we can scoff at the…low quality of code, the truth is that [with AI] right now and forever, the code is learning how to write better code. So, at some point, this is going to be [both] efficient and effective,” he warns.

Hernandez and Fernandez discussed the growing importance of data and how this will largely shape strategies and cybersecurity postures moving forward.

“We spend so much time talking about protecting confidentiality, but our lives at the pinnacle are really about three things — confidentiality, integrity and availability. And when we talk about resilience, we’re really talking about that availability piece,” explained Hernandez. “Automation can play an incredible role in making sure that our systems are resilient.”

Watch the full panel to hear more security insights and learn more about evolving government security architectures.

This video panel discussion was produced by Scoop News Group and FedScoop and underwritten by Fortinet Federal.

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AI has become a vital tool for organizations and is revolutionizing operations in various sectors. However, the widespread adoption of AI comes with challenges, particularly on trust and ethical considerations. Responsible AI practices are crucial in ensuring the ethical development, transparent use, and accountable implementation of AI systems to minimize potential negative impacts on individuals and society.

In a recent interview, Joseph Castle, PhD, executive advisor for strategic partnerships and technology at SAS, highlights the multifaceted nature of AI, which involves not only the technology itself but also societal, cultural, organizational and tactical considerations.

For government organizations, the challenges lie in operationalizing AI, understanding its implications, managing the data that feeds AI models and establishing policies and regulations. Castle mentions the AI Bill of Rights as an example of emerging policy efforts but notes that there is still much to learn and discover about AI’s potential and how to manage it effectively.

Castle stresses the need for responsible and ethical AI development, particularly in the context of its impact on individuals. He highlights real-life consequences, such as loan applications and job opportunities, which can be influenced by data and AI algorithms.

Regarding the role of private companies like SAS, Castle states that they can assist governments in navigating these challenges and adopting responsible AI practices. SAS has a dedicated data ethics practice and aims to be a leader in responsible AI by building  cultural fluency, offering educational programs, and continuing to enhance SAS’s technology product suite.

Castle highlights the commitment of SAS to develop trustworthy AI solutions and says, “We’ve recently announced that we’re committing $1 billion to AI-powered industry solutions over the next three years—everything we build over the next three years and beyond. We’re taking that into account responsible AI and trustworthy AI, and hopefully, others around us, our competitors, and our partners will do the same. That’s the goal.”

Learn more about taking actionable steps to implement responsible AI practices in your organization and review SAS’s Responsible Innovation webpage.

This video interview was produced by Scoop News Group, for FedScoop, and underwritten by SAS.

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Robert Cojocaru, director of advisory at KPMG, talks about the benefit of the modernization of the processes occurring in the human capital activities regarding the talent management lifecycle. He says there’s an expectation nowadays from the employee perspective on a predictive understanding of the next steps in the recruitment or performance process—and explains how agencies can better meet those expectations.

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Patrick Blair, president of global sales at Workday, shares his insights on how he sees digital workforce enablement helping government agencies improve how they attract and retain skilled employees. Blair highlights the rising demand from agencies to innovate, recognizing the need to adapt to the expectations of the incoming workforce. As individuals entering the workforce are accustomed to utilizing consumer applications in their everyday lives, they aspire to bring the same level of convenience and user-friendly experiences to their professional endeavors.

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Wayne Bobby, VP for U.S. Federal Government at Workday, sheds light on the advantages agencies and constituents can derive from embracing workforce modernization initiatives. With a focus on analytics and their potential to deliver enhanced information, Bobby emphasizes that this transformation holds immense promise. He highlights the pivotal role of analytics in optimizing workforce management, revealing its power to provide invaluable insights for decision-making.

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Workday Co-President Doug Robinson shares insights on how agencies are empowering human capital in government by focusing on the skills-based outcomes of the next-generation workforce, rather than relying solely on pedigree or resume-based qualifications. He emphasizes that this approach is crucial not only for the federal government but also for any industry experiencing a significant influx of retirees.

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MacroSolutions Found and CEO Amy Wright and VP Enterprise Solutions Chris Molitor explore the benefits of workforce modernization initiatives for agencies and constituents, emphasizing the empowerment and strengthening of human capital. Furthermore, they delve into the realm of technology, showcasing examples of tools that enhance employee performance management. They shed light on the pivotal role of data analytics in optimizing workforce management, enabling agencies to make informed decisions and drive strategic planning.

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Lauren Simpson, principal solutions architect for the public sector at Hirevue, shares her thoughts on how she sees agencies taking a more innovative approach to training, talent development and recruitment. “Internal mobility is more important than ever, ensuring candidates have a place to start and grow,” she says. Simpson also highlights agile-mindset assessment strategies.

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